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Warranty Information

Conn Selmer Inc. warrants to the original owner-user that its products will be free from defects in material or workmanship. See the following information below to determine what length of time a particular product is warrantied for.

Products with a 2-Year Warranty

  • Cases, bags, and accessories
  • Mouthpieces
  • Prelude, 100 & 200 series Band & Orchestra series instruments
  • Selmer Paris instruments
  • Ludwig Stands, Pedals, Thrones, and Holders
  • Ludwig Evolution, Accent, Junior Drums, Backbeats, Breakbeats, and Pocket Kit Drums
  • Ludwig Universal and Supralite Snares
  • Marching percussion including snares, tenors, quads, and bass drums
  • Musser instruments including, marimbas, chimes, vibes, and xylophones

Products with a 5-Year Warranty

  • 300-900 series band and orchestra instruments including all marching brass
  • Ludwig Neusonic, Legacy Maple, and Mahogany, Classic Maple, Classic Oak, Vistalite
  • Ludwig USA Made Snares including Black Beauty, Supraphonic, Super Series, Hammered Brass, and Copperphonic
  • Ludwig Timpani
  • Yanagisawa

Warranty Registration

Limitations and Exclusions

For service under this warranty, which is limited to the original purchaser, please contact your authorized Conn Selmer dealer. Conn Selmer, Inc. reserves the right to exercise its discretion in approving any warranty claim and its proper resolution, including any repair or replacement.

  1. The warranty provided herein shall be void and of no effect in the event that the product has been operated outside its designed output capacity.
  2. The warranty provided herein is for repair or replacement. Conn-Selmer Inc. shall not be liable for any loss, cost, damage, or expense of any kind arising out of a breach of the warranty. Further, Conn-Selmer Inc. shall not be liable for any incidental, consequential, exemplary, special, or punitive damages, nor for any loss of revenue, profit or use, arising out of a breach of this warranty or in connection with the sale, maintenance, use, operation or repair of the product. In no event will Conn-Selmer Inc. be liable for any amount greater than the purchase price of a defective product. The disclaimers of liability included shall remain in effect and shall continue to be enforceable in the event that any remedy herein shall fail of its essential purpose.
  3. This warranty is the sole and exclusive warranty for the product, and is in lieu of all other express and implied warranties. Conn-Selmer specifically disclaims all other express and implied warranties, including, but not limited to, all implied warranties of merchantability and fitness for a particular purchase. No person or entity is authorized to bind Conn-Selmer Inc to any other warranty, obligation or liability for any product. Installation, operation or use of the Conn-Selmer Inc. product for which this warranty is issued shall constitute acceptance of the terms hereof.
  4. This warranty does not apply to instruments sold through dealers not authorized to do so by Conn-Selmer, Inc. This warranty does not cover instruments that have been used previously and is not transferable.